Canvas Support Zoom Support Video Support

FAQ

Do students need Zoom accounts?
- To join a Zoom meeting, students do not need Zoom accounts.
- To host their own Zoom meetings with classmates, they can request their own Zoom accounts at Zoom.us.
I have a free Zoom account. How can I get the Zoom Licensed account from ConferZoom.org?
- Email support@ccctechconnect.org from your sdccd.edu email address to request your account be upgraded from Free to Licensed.
- Here's their page on how to Upgrade to a TechConnect Zoom Licensed account.
Who can I contact for tech support with Zoom?
- The account admins for our ConferZoom accounts are the folks at TechConnect. Their support email is support@ccctechconnect.org
- More questions? Post to the Zoom Q&A board.
What link can I provide to students to get them started on Zoom?
- Zoom for students in under 5 minutes. (video)
- How students can access Zoom on mobile. (video)

What Kind of Account Do I Have?

If you aren't sure what kind of Zoom account you have, login to Zoom and click on your profile picture in the top right corner.

Click on your account picture to find whether you have a "licensed" or "basic" account

If you find that you have a Basic account, you'll need to get your account upgraded to a Licensed account by emailing CCC TechConnect, the folks who administer our ConferZoom accounts for the CCC system. Here is the page with the Contact Information for ConferZoom. Here's their page on how to Upgrade to a TechConnect Zoom Licensed account.

Two Ways to Use Zoom

There are basically two ways to use Zoom inside your Canvas course. The more manual way is where you add the link to your Zoom Personal Meeting ID into the desired location(s) in Canvas.

Here's the more automated way to use Zoom where you use the ConferZoom link on the Canvas menu to create and access your meetings. You'll need the Zoom Licensed account through ConferZoom in order to use this method.

This way requires authentication between your Canvas account and your ConferZoom account which means that your email settings need to match perfectly. Some faculty have experienced an issue getting this to work due to a non-SDCCD email in the mySDCCD settings (this is where Canvas pulls that email address from.) If that is the case, here's how to update your email address in mySDCCD. If you have done this, and the problem persists, please contact SDCCD Online Learning Pathways and support at TechConnect to assist.

Zoom Support Resources

ConferZoom Guide for Hosts
ConferZoom Participant Guide (This is a great link to share with students if you're using Zoom.)
All ConferZoom Guides
Zoom Help Center website
How to Zoom - YouTube playlist
Several tutorials are available from SDCCDOLP